FAQs – AusGuides

Frequently Asked Questions

What is included in the cost of the tour?

The cost includes preferred pickups and drop-offs, preferred start time, national park, zoo, and Scenic World tickets, customization as you like, skip the queue experience, airport or terminal pickups and drop-offs, and bottled water—we just need your presence.

What is your cancellation policy?

We are super-flexible. You can cancel the tour up to a day before with no pressure at all.

Are your tours suitable for couples, families with children and elderly people?

Definitely! Our tours are fully private and are perfectly suitable for couples and families with children and elderly people.

Can I customize my tour itinerary?

Definitely! You can fully customize your tour, including pick-up time and location, drop-off time and location, and enjoy everything at your own pace with a guide.

What safety measures are in place for your tours?

Our guides are fully trained and certified in First Aid, and we are fully insured.

Do you offer corporate or large group tours?

Yes, we do. Please contact us at ask@ausguides.com for a chat.

Do you provide free travel advice and itineraries?

Yes, we do! While many companies charge extra for this service, we offer it free of cost. We craft detailed lists of must-visit places for your Australian adventure.

What types of tours do you offer in Sydney and Melbourne?

We offer a variety of tours including Sydney & Melbourne City tours, Blue Mountains, Bondi Beach, Scenic World, Australian Wildlife Encounter, Great Ocean Road, Penguin Parade, Puffing Billy Train, and Wine Tasting tours in both Sydney and Melbourne and can customize as per customers need.

Are your tours fully private & customizable or will there be other people?

Our tours are fully private. It will just be your family, your guide, and a luxury vehicle—no other people and they are fully customizable for you to enjoy at your pace.

How do you handle transportation and ticket arrangements?

We assign a private guide with a private vehicle to take you from your preferred location to the destination. We book all tickets in advance, ensuring you can enjoy your experience without wasting a minute on the day.

Can I change the start time and add a preferred pick-up location?

Yes, you can start at your preferred time and be picked up from your preferred location.

How can I contact my tour guide on the day of the tour?

You will receive all the details of your guide, vehicle, and itinerary a day before the tour starts. Additionally, our guide will contact you directly.