Frequently Asked Questions
The cost includes preferred pickups and drop-offs, preferred start time, national park, zoo, and Scenic World tickets, customization as you like, skip the queue experience, airport or terminal pickups and drop-offs, and bottled water—we just need your presence.
We are super-flexible. You can cancel the tour up to a day before with no pressure at all.
Definitely! Our tours are fully private and are perfectly suitable for couples and families with children and elderly people.
Definitely! You can fully customize your tour, including pick-up time and location, drop-off time and location, and enjoy everything at your own pace with a guide.
Our guides are fully trained and certified in First Aid, and we are fully insured.
Yes, we do. Please contact us at ask@ausguides.com for a chat.
Yes, we do! While many companies charge extra for this service, we offer it free of cost. We craft detailed lists of must-visit places for your Australian adventure.
We offer a variety of tours including Sydney & Melbourne City tours, Blue Mountains, Bondi Beach, Scenic World, Australian Wildlife Encounter, Great Ocean Road, Penguin Parade, Puffing Billy Train, and Wine Tasting tours in both Sydney and Melbourne and can customize as per customers need.
Our tours are fully private. It will just be your family, your guide, and a luxury vehicle—no other people and they are fully customizable for you to enjoy at your pace.
We assign a private guide with a private vehicle to take you from your preferred location to the destination. We book all tickets in advance, ensuring you can enjoy your experience without wasting a minute on the day.
Yes, you can start at your preferred time and be picked up from your preferred location.
You will receive all the details of your guide, vehicle, and itinerary a day before the tour starts. Additionally, our guide will contact you directly.